ZIPSPEEDS - CUSTOMER PRIVACY POLICY

This Privacy Policy (“Policy”) outlines the practices of Zipspeeds (“Company”, “we”, “us”, “our”) regarding the collection, use, disclosure, storage, and protection of personal information of individuals and businesses (“Customer”, “you”, “your”) who access and use our intra-city logistics services through our website, mobile application, and other digital platforms (collectively, the “Platform”).

By accessing and using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Policy.

1. SCOPE OF APPLICATION

This Policy applies to:

  • Individual and business users who book or use delivery services via our Platform.
  • Visitors who browse or interact with our website or application.

    • 2. INFORMATION WE COLLECT

    2.1 Personal Information
    We collect the following personal information:

  • Full name, mobile number, email address.
  • Pickup and delivery addresses.
  • GST number for business accounts (if applicable).

    • 2.2 Transaction Data

  • Order details including pickup, drop-off locations, package description, order timestamps, and delivery status.
  • Payment method, transaction details, and invoices (including GST components where applicable).

    • 2.3 Payment Data

  • Payment method details (collected through secure third-party payment gateways).
  • We do not store card numbers or UPI credentials on our servers.

    • 2.4 Location Data

  • Live location data for order tracking purposes during active deliveries.

    • 2.5 Device and Usage Data

  • Device type, IP address, browser type, operating system, application version, error logs, and crash reports.

    • 2.6 Communications

  • Communications through calls, in-app chat, emails, WhatsApp, feedback forms, and complaint logs.

    • 3. PURPOSE OF DATA COLLECTION

    We collect and process your information for the following purposes:

  • To facilitate and fulfill delivery requests placed through our Platform.
  • To process payments and issue tax-compliant invoices.
  • To provide customer support and resolve service issues.
  • To communicate order status updates and necessary notifications.
  • To monitor and improve service performance and customer experience.
  • To ensure compliance with applicable legal, tax, and regulatory obligations.
  • To prevent fraud, unauthorized access, and misuse of services.
  • To conduct internal audits, research, and data analytics.

    • 5. DATA SHARING AND DISCLOSURE

    5.1 With Driver Partners Your name, contact details, and order-related information (pickup and drop location) are shared with assigned drivers strictly for order fulfillment purposes.

    5.2 With Service Providers: We engage third-party service providers (e.g., payment processors, communication providers, verification agencies) who process data on our behalf under confidentiality agreements.

    5.3 With Government Authorities: Personal information may be disclosed to regulatory bodies, tax authorities, law enforcement agencies, or courts where required by law or legal process.

    5.4 Internal Access: Data is accessible only to authorized personnel within Zipspeeds for legitimate business functions.

    6. DATA RETENTION

    We retain customer data in accordance with applicable laws:

  • Transaction and financial data are retained for seven (7) years to comply with taxation and financial record-keeping requirements.
  • Order history and communication records are retained for a minimum of three (3) years for service quality monitoring.
  • Personal data is securely deleted upon expiry of the retention period unless extended by legal necessity.

    • 7. DATA SECURITY

    7.1 Zipspeeds implements appropriate administrative, technical, and physical safeguards to protect your data, including but not limited to:

  • Encryption of data transmissions via SSL.
  • Secure storage of data on servers located within India.
  • Regular internal security audits.
  • Restricted access controls and employee confidentiality obligations.

    • 7.2 While we take industry-standard precautions, no method of transmission or storage is 100% secure.

    8. CUSTOMER RIGHTS

    8.1 Subject to applicable law, you have the following rights regarding your data:

  • Right to access your personal data.
  • Right to request correction of inaccurate information.
  • RRight to request deletion of your data, subject to legal retention requirements.
  • Right to withdraw consent at any time (which may result in service discontinuation).
  • Right to request data portability in a structured digital format.

    • 8.2 All requests may be submitted by contacting our Data Protection Officer.

    9. LOCATION TRACKING POLICY

    Zipspeeds tracks your location solely during active deliveries for operational purposes. Location tracking ceases once the delivery is completed. We do not monitor your location outside service transactions.

    10. FRAUD PREVENTION AND MISUSE

    10.1 We actively monitor and investigate fraudulent activities including, but not limited to:

  • Fake orders.
  • False refund claims.

    • 10.2 Payment reversals or abusive conduct. Zipspeeds reserves the right to suspend accounts, withhold payments, or report such activities to the relevant authorities.

    11. GRIEVANCE REDRESSAL MECHANISM

    For grievances regarding your personal data:

  • You will receive acknowledgment within forty-eight (48) hours.
  • Resolution will be provided within thirty (30) working days.

    • Grievance Officer:
    Email: grievance@zipspeeds.com
    Phone: +91-7008651320
    Address: Room No.-1, Ground Floor, Plot No.-99/1, AT- Jaydev Vihar, Bhubaneswar, PO- RRL Campus, PS- Nayapalli, DIST- Khordha, PIN- 751013

    12. DATA BREACH NOTIFICATION

    In the event of a data breach affecting your personal data, we will notify you within seventy-two (72) hours of detection through email or in-app notifications, in accordance with applicable law.

    13. TAXATION AND REGULATORY COMPLIANCE

    Zipspeeds complies with:

  • The Information Technology Act, 2000 and applicable Rules.
  • The Goods and Services Tax (GST) Act and applicable tax laws.
  • Anti-Money Laundering (AML) regulations.
  • Applicable consumer protection laws.

    • 14. JURISDICTION AND DISPUTE RESOLUTION

    This Privacy Policy is governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of courts located in Bhubaneswar, Odisha.

    15. PROMOTIONAL COMMUNICATION

    By registering on the Platform, you consent to receive order-related updates, transactional communications, and limited promotional offers via SMS, WhatsApp, calls, or email. You may opt out of non-essential promotional messages.:

    16. THIRD-PARTY SERVICES DISCLAIMER

    Our Platform may contain links to third-party services such as payment gateways or verification services. Zipspeeds is not responsible for the privacy practices of third-party platforms.

    17. UPDATES TO THIS POLICY

    This Privacy Policy may be updated periodically to reflect changes in legal or business requirements. Updates will be notified via our Platform, email, or SMS. Continued use of the Platform constitutes acceptance of the updated terms.

    CONTACT INFORMATION

    For any queries regarding this Policy or data handling practices, please contact:

    Data Protection Officer (DPO):

    Email: dpo@zipspeeds.com
    Phone: +91-7008651320
    Address: Room No.-1, Ground Floor, Plot No.-99/1, AT- Jaydev Vihar, Bhubaneswar, PO- RRL Campus, PS- Nayapalli, DIST- Khordha, PIN- 751013


    This Privacy Policy is published in compliance with the Information Technology Act, 2000, relevant rules thereunder, and other applicable laws of India.